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Envelope-to: dev@ebaarchitects.org
Delivery-date: Tue, 12 Dec 2023 09:27:34 -0500
From: Help <Help@danielfootwear.co.uk>
To: Oliver <dev@ebaarchitects.org>
Subject: Automatic reply: Unfamiliar transaction through your website looking
 for assistance
Thread-Topic: Unfamiliar transaction through your website looking for
 assistance
Thread-Index: AQHaLQc8ci7N72uTvEyhAEV4s1DGEbCltGoI
Date: Tue, 12 Dec 2023 14:26:46 +0000
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 <79c62d1cdba84e1ca04da5fa7a8fd7ab@LO2P265MB2783.GBRP265.PROD.OUTLOOK.COM>
References: <07655ff400d7e5eec8226bc034e19b90aa686bef@ebaarchitects.org>
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 Content preview:  Thank you for contacting our Customer Service Team, we are
    currently working through emails as quickly as possible. Please bear with
    us and do not resubmit your request, we aim to answer all emails wi [...]
    
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Thank you for contacting our Customer Service Team, we are currently workin=
g through emails as quickly as possible. Please bear with us and do not res=
ubmit your request, we aim to answer all emails within 24 working hours how=
ever this may be longer during busier periods.

Please note our offices are closed on Sundays.

In the meantime you may find the answer you are looking for from our freque=
ntly asked questions:

Tracking Your Parcel
Once your parcel has been despatched, you will received an automated email =
with the tracking number. Track your parcel via the courier links below to =
find out when these will be delivered:

DPD

https://www.dpd.co.uk/service/

Royal Mail

https://www.royalmail.com/track-your-item#/

Returns

Sent a parcel back to us that you are awaiting a refund for? Track it with =
Royal Mail to see when it is likely to get back to us. On the receipt from =
the Post Office there will be a barcode tracking number, enter it into the =
website to see an update:https://www.royalmail.com/track-your-item.

Please be aware during this busy time, there may be a slight delay with pro=
cessing any returns. You will receive email confirmation of your refund.

Unfortunately we do not offer exchanges, so please send your item back to u=
s for a full refund and re-order again from our website.

Our Customer Service opening hours are;
Monday-Friday 9am to 5pm
Saturday 9am to 5pm
Sunday Closed

Alternatively, try our FAQ section on the website, as you may be able to fi=
nd the answer to your question there, or you can contact us through Live ch=
at on our website http://goo.gl/Jz51l0 or via telephone on +44 (0) 113 389 =
9899

Kind Regards
Daniel Footwear Customer Service Team

--_000_79c62d1cdba84e1ca04da5fa7a8fd7abLO2P265MB2783GBRP265PRO_
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class=3D"ContentPasted0" style=3D"text-align:start; background-color:rgb(25=
5,255,255); display:inline!important">Thank you for contacting our Customer=
 Service Team, we are currently working
 through emails as quickly as possible. Please bear with us and do not resu=
bmit your request, we aim to answer all emails within 24 working hours howe=
ver this may be longer during busier periods.&nbsp;</span></span></p>
<p><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">Please=
 note our offices are closed on Sundays.
</span></p>
<p></p>
<span style=3D"background-color:rgb(255,255,255)"></span>
<p><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">In the=
 meantime you may find the answer you are looking for from our frequently a=
sked questions:</span><span style=3D"font-size:12pt"><br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">&n=
bsp;</span><span style=3D"font-size:12pt"><br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">Tr=
acking Your Parcel</span><span style=3D"font-size:12pt"><br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">On=
ce your parcel has been despatched, you will received an automated email wi=
th the tracking number. Track your parcel via the courier links below to fi=
nd out when these will be delivered:</span><span style=3D"font-size:12pt"><=
br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">&n=
bsp;</span><span style=3D"font-size:12pt"><br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">DP=
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bsp;</span></p>
<p><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">Royal =
Mail</span></p>
<p><a href=3D"https://www.royalmail.com/track-your-item#/" style=3D"font-si=
ze:12pt"><span style=3D"background-color:rgb(255,255,255)">https://www.roya=
lmail.com/track-your-item#/</span></a><span style=3D"font-size:12pt; backgr=
ound-color:rgb(255,255,255)">&nbsp;</span><span style=3D"font-size:12pt"><b=
r>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">&n=
bsp;</span><span style=3D"font-size:12pt"><br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">Re=
turns</span><span style=3D"font-size:12pt"><br>
<br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">Se=
nt a parcel back to us that you are awaiting a refund for? Track it with Ro=
yal Mail to see when it is likely to get back to us. On the receipt from th=
e Post Office there will be a barcode
 tracking number, enter it into the website to see an update:</span><a href=
=3D"https://www.royalmail.com/track-your-item" style=3D"font-size:12pt"><sp=
an style=3D"background-color:rgb(255,255,255)">https://www.royalmail.com/tr=
ack-your-item</span></a><span style=3D"font-size:12pt; background-color:rgb=
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</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">&n=
bsp;</span><span style=3D"font-size:12pt"><br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">Pl=
ease be aware during this busy time, there may be a slight delay with proce=
ssing any returns. You will receive email confirmation of your refund.</spa=
n><span style=3D"font-size:12pt"><br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">&n=
bsp;</span><span style=3D"font-size:12pt"><br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">Un=
fortunately we do not offer exchanges, so please send your item back to us =
for a full refund and re-order again from our website.</span><span style=3D=
"font-size:12pt"><br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">&n=
bsp;</span><span style=3D"font-size:12pt"><br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">&n=
bsp;</span><span style=3D"font-size:12pt"><br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">Ou=
r Customer Service opening hours are;</span><span style=3D"font-size:12pt">=
<br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">Mo=
nday-Friday 9am to 5pm</span><span style=3D"font-size:12pt"><br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">Sa=
turday 9am to 5pm</span><span style=3D"font-size:12pt"><br>
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nday Closed</span><span style=3D"font-size:12pt"><br>
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bsp;</span></p>
<p><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">Altern=
atively, try our FAQ section on the website, as you may be able to find the=
 answer to your question there, or you can contact us through Live chat on =
our website
</span><a href=3D"http://goo.gl/Jz51l0" style=3D"font-size:12pt"><span styl=
e=3D"background-color:rgb(255,255,255)">http://goo.gl/Jz51l0</span></a><spa=
n style=3D"font-size:12pt; background-color:rgb(255,255,255)">&nbsp;or via =
telephone on +44 (0) 113 389 9899</span></p>
<p><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">&nbsp;=
</span><span style=3D"font-size:12pt"><br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">Ki=
nd Regards</span><span style=3D"font-size:12pt"><br>
</span><span style=3D"font-size:12pt; background-color:rgb(255,255,255)">Da=
niel Footwear Customer Service Team</span></p>
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