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Envelope-to: dev@ebaarchitects.org
Delivery-date: Mon, 08 Jan 2024 04:27:17 -0500
Date: Mon, 08 Jan 2024 09:26:30 +0000
From: "Mark Wells (Support)" <helpdesk@idonate.ie>
Reply-To: Support <helpdesk@idonate.ie>
To: dev <dev@ebaarchitects.org>
Message-ID: <YK3X3Z4JRWP_659bbfc5e921e_5739bc13678b9_sprut@zendesk.com>
In-Reply-To: <YK3X3Z4JRWP@zendesk.com>
Subject: [iDonate Ltd] Re: FW: Unforeseen payment on my credit card linked to
 your store - appreciate your help
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##- Please type your reply above this line -##

Your request (#1874702) has been updated. To add additional comments, rep=
ly to this email or click the link below:
https://idonate.zendesk.com/hc/requests/1874702

----------------------------------------------

Mark Wells, 8 Jan 2024, 09:26 GMT

Hi Randy,

Thanks for getting in touch, hope you're keeping well.

iDonate helps charities, non-profit organisations, schools, sports clubs =
etc take online payments. Have you made any donation, or purchased a raff=
le ticket recently?

Could you reply back with as much of the following information possible p=
lease:

- Surname that may have been used on donation  (nothing showing for Willi=
s)
- Amount of debit
- Date of debit
- Date that the debit was made from your account and any transaction ID l=
isted next to it
- Email that may have been entered for a receipt (nothing showing for dev=
@ebaarchitects.org)
- Last 4 digits of card used
- If charge is through Apple Pay, Google Pay or PayPal, which one

I'll get straight onto it for you in receipt of them.

Feel free to call or respond by email if you have any further questions.

Kind Regards,

**Mark Wells**
_Customer Service_

iDonate.ie | CharityTaxBack.ie
 ![iDonate Logo](http://media.idonate.ie/email/logowhite.gif)

Tel : 093 52467
Address : Unit 28B, N17 Business Park, Galway Rd, Tuam, Co. Galway

----------------------------------------------

Info, 7 Jan 2024, 14:49 GMT

**From:**Randy Willis <dev@ebaarchitects.org>
**Date:** Saturday, 6 January 2024 at 19:33
**To:** iDonate.ie <info@idonate.ie>
**Subject:** Unforeseen payment on my credit card linked to your store - =
appreciate your help

Good day,

I am reaching out to express my confusion and concern regarding an strang=
e expense I noticed on my debit card statement linked to a transaction on=
 your website.

This occurrence is unsettling to me as I have no prior transactions with =
your site. To address this, I have already begun the steps of disputing t=
his expense with my financial institution. Any information you could prov=
ide, particularly the purchase number, would be immensely helpful.

I am equipped with sufficient records, such as transaction histories, to =
support my claim.

Your expedient response is eagerly awaited.

--------------------------------
This email is a service from iDonate Ltd.

[YK3X3Z-4JRWP]=

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    <div style=3D"color: #b5b5b5;">##- Please type your reply above this =
line -##</div>
    <p dir=3D"ltr">Your request (<a target=3D"_blank" href=3D"https://ido=
nate.zendesk.com/hc/requests/1874702">#1874702</a>) has been updated. To =
add additional comments, reply to this email or click the link below:<br>=
<a href=3D"https://idonate.zendesk.com/hc/requests/1874702" rel=3D"norefe=
rrer">https://idonate.zendesk.com/hc/requests/1874702</a></p><p dir=3D"lt=
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es/2016/default-avatar-80.png">            </td>                    <td w=
idth=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">           =
 <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sa=
ns',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin=
-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">      =
                                          <strong>Mark Wells</strong> (iD=
onate Ltd)                                          </p>            <p st=
yle=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Ve=
rdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-botto=
m: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">         =
     8 Jan 2024, 09:26 GMT            </p>                               =
     <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line=
-height: 22px; margin: 15px 0">Hi Randy,<br><br>Thanks for getting in tou=
ch, hope you're keeping well.<br><br>iDonate helps charities, non-profit =
organisations, schools, sports clubs etc take online payments. Have you m=
ade any donation, or purchased a raffle ticket recently?<br><br>Could you=
 reply back with as much of the following information possible please:<br=
>&nbsp;<br><ul dir=3D"auto" style=3D"list-style-type: disc; margin: 10px =
0 15px 30px; padding-left: 15px"><li style=3D"line-height: 22px; margin: =
10px 0">Surname that may have been used on donation&nbsp; (nothing showin=
g for Willis)</li><li style=3D"line-height: 22px; margin: 10px 0">Amount =
of debit</li><li style=3D"line-height: 22px; margin: 10px 0">Date of debi=
t</li><li style=3D"line-height: 22px; margin: 10px 0">Date that the debit=
 was made from your account and any transaction ID listed next to it</li>=
<li style=3D"line-height: 22px; margin: 10px 0">Email that may have been =
entered for a receipt&nbsp;(nothing showing for <a href=3D"mailto:dev@eba=
architects.org" rel=3D"noreferrer">dev@ebaarchitects.org</a>)</li><li sty=
le=3D"line-height: 22px; margin: 10px 0">Last 4 digits of card used</li><=
li style=3D"line-height: 22px; margin: 10px 0">If charge is through Apple=
 Pay, Google Pay or PayPal, which one</li></ul>&nbsp;<br>I'll get straigh=
t onto it for you in receipt of them.<br><div class=3D"signature"><p dir=3D=
"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Feel fr=
ee to call or respond by email if you have any further questions.</p><p d=
ir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Ki=
nd Regards,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px;=
 margin: 15px 0"><strong>Mark Wells</strong><br><em>Customer Service</em>=
</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15=
px 0">iDonate.ie | CharityTaxBack.ie<br><img src=3D"http://media.idonate.=
ie/email/logowhite.gif" alt=3D"iDonate Logo" style=3D"max-width: 100%"></=
p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px=
 0">Tel : 093 52467<br>
Address : Unit 28B, N17 Business Park, Galway Rd, Tuam, Co. Galway</p></d=
iv></div><p dir=3D"ltr">                      </p></td>        </tr>     =
 </tbody></table>    </td>  </tr></tbody></table><p dir=3D"ltr"></p><tabl=
e width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D=
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0%; outline: none; text-decoration: none; -webkit-border-radius: 5px; -mo=
z-border-radius: 5px; border-radius: 5px;" src=3D"https://idonate.zendesk=
.com/images/2016/default-avatar-80.png">            </td>                =
    <td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">  =
          <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','=
Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18p=
x; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"lt=
r">                              <strong>Info</strong>                   =
       </p>            <p style=3D"font-family:'Lucida Grande','Lucida Sa=
ns Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; lin=
e-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bb=
bbbb;" dir=3D"ltr">              7 Jan 2024, 14:49 GMT            </p>   =
                                 <div class=3D"zd-comment zd-comment-pre-=
styled" dir=3D"auto"><div style=3D"page: WordSection1"><p style=3D" font-=
size: 10.0pt; margin: 0cm" dir=3D"ltr"><span style=3D"font-size: 11.0pt; =
">&nbsp;</span></p><p style=3D" font-size: 10.0pt; margin: 0cm" dir=3D"lt=
r"><span style=3D"font-size: 11.0pt; ">&nbsp;</span></p><div><div><div st=
yle=3D"border-style: solid none none; border-top-color: #B5C4DF; border-t=
op-width: 1.0pt; padding: 3.0pt 0cm 0cm"><p style=3D" font-size: 10.0pt; =
margin: 0cm 0cm 12.0pt" dir=3D"ltr"><b><span style=3D"color: black;  font=
-size: 12.0pt">From:
</span></b><span style=3D"color: black;  font-size: 12.0pt">Randy Willis =
&lt;dev@ebaarchitects.org&gt;<br><b>Date: </b>Saturday, 6 January 2024 at=
 19:33<br><b>To: </b>iDonate.ie &lt;info@idonate.ie&gt;<br><b>Subject: </=
b>Unforeseen payment on my credit card linked to your store - appreciate =
your help</span></p></div><div><p style=3D" font-size: 10.0pt; margin: 0c=
m" dir=3D"ltr"><span>Good day,</span><span style=3D"font-size: 11.0pt"></=
span></p></div><div><p style=3D" font-size: 10.0pt; margin: 0cm" dir=3D"l=
tr"><span style=3D"font-size: 11.0pt">&nbsp;</span></p></div><div><p styl=
e=3D" font-size: 10.0pt; margin: 0cm" dir=3D"ltr"><span>I am reaching out=
 to express my confusion and concern regarding an strange expense I notic=
ed on my debit card statement linked to a transaction on your website.</s=
pan><span style=3D"font-size: 11.0pt"></span></p></div><div><p style=3D" =
font-size: 10.0pt; margin: 0cm" dir=3D"ltr"><span style=3D"font-size: 11.=
0pt">&nbsp;</span></p></div><div><p style=3D" font-size: 10.0pt; margin: =
0cm" dir=3D"ltr"><span>This occurrence is unsettling to me as I have no p=
rior transactions with your site. To address this, I have already begun t=
he steps of disputing this expense with my financial institution. Any
 information you could provide, particularly the purchase number, would b=
e immensely helpful.</span><span style=3D"font-size: 11.0pt"></span></p><=
/div><div><p style=3D" font-size: 10.0pt; margin: 0cm" dir=3D"ltr"><span =
style=3D"font-size: 11.0pt">&nbsp;</span></p></div><div><p style=3D" font=
-size: 10.0pt; margin: 0cm" dir=3D"ltr"><span>I am equipped with sufficie=
nt records, such as transaction histories, to support my claim.</span><sp=
an style=3D"font-size: 11.0pt"></span></p></div><div><p style=3D" font-si=
ze: 10.0pt; margin: 0cm" dir=3D"ltr"><span style=3D"font-size: 11.0pt">&n=
bsp;</span></p></div><div><p style=3D" font-size: 10.0pt; margin: 0cm" di=
r=3D"ltr"><span>Your expedient response is eagerly awaited.</span><span s=
tyle=3D"font-size: 11.0pt"></span></p></div></div></div></div></div><p di=
r=3D"ltr">                      </p></td>        </tr>      </tbody></tab=
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ee;">
    This email is a service from iDonate Ltd. Delivered by <a href=3D"htt=
ps://www.zendesk.co.uk/service/?utm_campaign=3Dtext&amp;utm_content=3DiDo=
nate+Ltd&amp;utm_medium=3Dpoweredbyzendesk&amp;utm_source=3Demail-notific=
ation" style=3D"color:black;" target=3D"_blank">Zendesk</a>
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