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The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: [https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470] Your message to support@31philliplim.com couldn't be delivered. support wasn't found [...] Content analysis details: (2.5 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: office365.com] 0.1 URIBL_CSS_A Contains URL's A record listed in the Spamhaus CSS blocklist [URIs: 186-88-22-120.genericrev.cantv.net] -0.0 SPF_HELO_PASS SPF: HELO matches SPF record 1.5 KAM_MXURI URI: URI begins with a mail exchange prefix, i.e. mx.[...] 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.0 T_SCC_BODY_TEXT_LINE No description available. 1.0 FORGED_SPF_HELO No description available. X-Spam-Flag: NO --825ad39e-02a1-453c-980f-25297630e4f5 Content-Type: multipart/alternative; differences=Content-Type; boundary="ad4db387-2469-45d6-aae4-c77b643e63c8" --ad4db387-2469-45d6-aae4-c77b643e63c8 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable [https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?versi= on=3Db8d100a9-0a8b-8e6a-88e1-ef488fee0470] Your message to support@31philliplim.com couldn't be delivered. support wasn't found at 31philliplim.com. dev Office 365 support Action Required Recipient Unknown To address How to Fix It The address may be misspelled or may not exist. Try one or more of the foll= owing: * Send the message again following these steps: In Outlook, open this n= on-delivery report (NDR) and choose Send Again from the Report ribbon. In O= utlook on the web, select this NDR, then select the link "To send this mess= age again, click here." Then delete and retype the entire recipient address= . If prompted with an Auto-Complete List suggestion don't select it. After = typing the complete address, click Send. * Contact the recipient (by phone, for example) to check that the addre= ss is correct. * The recipient may have set up email forwarding to an incorrect addres= s. Ask them to check that any forwarding they've set up is working correctl= y. * Clear the recipient Auto-Complete List in Outlook or Outlook on the w= eb by following the steps in this article: Fix email delivery issues for er= ror code 5.1.1 in Office 365<https://go.microsoft.com/fwlink/?LinkId=3D3893= 63>, and then send the message again. Retype the entire recipient address b= efore selecting Send. Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlin= k/?LinkId=3D618497>. ________________________________ More Info for Email Admins Status code 554 5.4.14 Typically this error occurs because the recipient email address is incorrec= t or doesn't exist at the destination domain. This can usually be fixed by = the sender. However, sometimes the issue needs to be fixed by the recipient= or the recipient's email admin. If the steps in the How to Fix It section = above don't fix the problem, and you're the email admin for the recipient, = try one or more of the following: The email address exists and is correct - Confirm that the recipient addres= s exists, is correct, and is accepting messages. Synchronize your directories - If you have a hybrid environment and are usi= ng directory synchronization make sure the recipient's email address is syn= ced correctly in both Office 365 and in your on-premises directory. Errant forwarding rule - Check for forwarding rules that aren't behaving as= expected. A forwarding rule can be configured by an admin via mail flow ru= les or mailbox forwarding address settings, or by the recipient via the Inb= ox Rules feature. Mail flow settings and MX records are not correct - Misconfigured mail flow= settings or MX records can cause this error. Check your Office 365 mail fl= ow settings to make sure your domain and any mail flow connectors are set u= p correctly. Also, work with your domain registrar to make sure the MX reco= rds for your domain are configured correctly. Mail loop detected - This error also indicates that the receiving organizat= ion's email settings are misconfigured, creating a mail loop when a message= is sent to an address that isn't found in their directory. This usually wo= n't disrupt mail flow for recipients that actually exist, but the recipient= 's email admin should fix the misconfiguration to reduce the chance of any = other mail flow issues. A common cause for this loop is that the recipient'= s domain is configured as "Internal Relay" when it should be "Authoritative= ." Another common cause for the loop is that both the sender and recipient = are part of the same organization, but the sender's mailbox is hosted by Of= fice 365, while the recipient's mailbox is hosted on-premises, and an outbo= und connector from Office 365 to the on-premises email servers is missing o= r misconfigured. To fix this, the recipient's email admin should create a c= orrectly configured outbound connector in Office 365 to route the message t= o the on-premises mailbox. For more information and tips to fix this problem, see Fix email delivery i= ssues for error code 5.4.14 in Office 365<https://go.microsoft.com/fwlink/?= LinkId=3D397497>. Original Message Details Created Date: 1/12/2024 1:34:39 PM Sender Address: dev@ebaarchitects.org Recipient Address: support@31philliplim.com Subject: Perplexed by a strange charge on my credit card linked to y= our Shopify store Error Details Error: 554 5.4.14 Hop count exceeded - possible mail loop ATTR34 [BL02EPF0= 001A0FB.namprd03.prod.outlook.com 2024-01-12T13:36:44.028Z 08DC10E9D22EB1AF= ] Message rejected by: BL02EPF0001A0FB.mail.protection.outlook.com Notification Details Sent by: IA1PR11MB7293.namprd11.prod.outlook.com Message Hops HOP TIME (UTC) FROM TO WITH RELAY TIME 1 1/12/2024 1:36:25 PM 186-88-22-120.genericrev.cantv.net server237.web-hosti= ng.com esmtpsa (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Ex= im 4.96.1) (envelope-from <dev@ebaarchitects.org>) 1 min, 46 sec 2 1/12/2024 1:36:27 PM server237-2.web-hosting.com DM6NAM12FT097.mail.protecti= on.outlook.com Microsoft SMTP Server (version=3DTLS1_2, cipher=3DTLS_= ECDHE_RSA_WITH_AES_256_GCM_SHA384) 2 sec 3 1/12/2024 1:36:27 PM DM6NAM12FT097.eop-nam12.prod.protection.outlook.com DM6= PR21CA0023.outlook.office365.com Microsoft SMTP Server (version=3DTLS1_= 2, cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) * 4 1/12/2024 1:36:27 PM DM6PR21CA0023.namprd21.prod.outlook.com SJ0PR11MB8294.nampr= d11.prod.outlook.com Microsoft SMTP Server (version=3DTLS1_2, cipher=3DTLS_= ECDHE_RSA_WITH_AES_256_GCM_SHA384) * 5 1/12/2024 1:36:31 PM NAM10-MW2-obe.outbound.protection.outlook.com MW2NAM12FT0= 90.mail.protection.outlook.com Microsoft SMTP Server (version=3DTLS1_= 2, cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 4 sec 6 1/12/2024 1:36:32 PM MW2NAM12FT090.eop-nam12.prod.protection.outlook.com SJ0= PR03CA0079.outlook.office365.com Microsoft SMTP Server (version=3DTLS1_= 2, cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 1 sec 7 1/12/2024 1:36:32 PM SJ0PR03CA0079.namprd03.prod.outlook.com CH3PR11MB8702.nampr= d11.prod.outlook.com Microsoft SMTP Server (version=3DTLS1_2, cipher=3DTLS_= ECDHE_RSA_WITH_AES_256_GCM_SHA384) * 8 1/12/2024 1:36:37 PM NAM11-CO1-obe.outbound.protection.outlook.com DM6NAM12FT1= 07.mail.protection.outlook.com Microsoft SMTP Server (version=3DTLS1_= 2, cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 5 sec 9 1/12/2024 1:36:38 PM DM6NAM12FT107.eop-nam12.prod.protection.outlook.com DM6= PR06CA0013.outlook.office365.com Microsoft SMTP Server (version=3DTLS1_= 2, cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 1 sec 10 1/12/2024 1:36:38 PM DM6PR06CA0013.namprd06.prod.outlook.com IA1PR11MB7293.nampr= d11.prod.outlook.com Microsoft SMTP Server (version=3DTLS1_2, cipher=3DTLS_= ECDHE_RSA_WITH_AES_256_GCM_SHA384) * Original Message Headers ARC-Seal: i=3D5; 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X-OriginatorOrg: 31PL.onmicrosoft.com X-MS-Exchange-CrossTenant-OriginalArrivalTime: 12 Jan 2024 13:36:37.6140 (UTC) X-MS-Exchange-CrossTenant-Network-Message-Id: d22c8b70-ecb5-48b2-f28f-08dc1= 3738087 X-MS-Exchange-CrossTenant-Id: 9d85f829-3fbb-4636-af42-e59a2e6ac3b2 X-MS-Exchange-CrossTenant-AuthSource: DM6NAM12FT107.eop-nam12.prod.protection.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Anonymous X-MS-Exchange-CrossTenant-FromEntityHeader: Internet X-MS-Exchange-Transport-CrossTenantHeadersStamped: IA1PR11MB7293 --ad4db387-2469-45d6-aae4-c77b643e63c8 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable <html> <meta name=3D"viewport" content=3D"width=3Ddevice-width, initial-scale=3D= 1" /> <head> <title> DSN </title> </head> <body style=3D" background-color: white; "> <table style=3D" background-color: white; max-width: 548= px; color: black; border-spacing: 0px 0px; padding-= top: 0px; padding-bottom: 0px; border-collapse: collapse; = " width=3D"548" cellspacing=3D"0" cellpadding=3D"0"> <tbody> <tr> <td style=3D" text-align: left; padding-bottom: 20p= x; "> <img height=3D"28" width=3D"126" style=3D" max-width: 10= 0%; " src=3D"https://products.office.com/en-us/CMSImages/Office365Logo= _Orange.png?version=3Db8d100a9-0a8b-8e6a-88e1-ef488fee0470" /> </td> </tr> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa= ns-serif; font-size: 16px; padding-bottom: 10px; -ms= -text-size-adjust: 100%; text-align: left; ">Your message to <s= pan style=3D" color: #0072c6; ">support@31philliplim.com</span>= couldn't be delivered.<br /></td> </tr> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa= ns-serif; font-size: 24px; padding-top: 0px; paddin= g-bottom: 20px; text-align: center; -ms-text-size-adjust: 1= 00%; "> <span style=3D" color: #0072c6; ">support</span> wa= sn't found at <span style=3D" color: #0072c6; ">31philliplim.co= m</span>.<br /></td> </tr> <tr> <td style=3D" padding-bottom: 15px; padding-left: = 0px; padding-right: 0px; border-spacing: 0px 0px; "> <table style=3D" max-width: 548px; font-weight: = 600; border-spacing: 0px 0px; padding-top: 0px; padd= ing-bottom: 0px; border-collapse: collapse; "> <tbody> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; font-size: 15px; font-weight: 600; t= ext-align: left; width: 181px; -ms-text-size-adjust: 100%; = vertical-align: bottom; "> <font color=3D"#ffffff"> <span style=3D"color:#000000">dev</span> </font> </td> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; font-size: 15px; font-weight: 600; t= ext-align: center; width: 186px; -ms-text-size-adjust: 100%; = vertical-align: bottom; "> <font color=3D"#ffffff"> <span style=3D"color:#000000">Office 365</span> </font> </td> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 15= px; font-weight: 600; text-align: right; width: 181p= x; vertical-align: bottom; "> <font color=3D"#ffffff"> <span style=3D"color:#000000">support</span> </font> </td> </tr> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px= ; font-weight: 400; text-align: left; padding-top: 0px= ; padding-bottom: 0px; vertical-align: middle; width: = 181px; "> <font color=3D"#ffffff"> <span style=3D" color: #c00000; "> <b>Action Required</b> </span> </font> </td> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px= ; font-weight: 400; text-align: center; padding-top: 0= px; padding-bottom: 0px; vertical-align: middle; width= : 186px; " /> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px= ; font-weight: 400; text-align: right; padding-top: 0p= x; padding-bottom: 0px; vertical-align: middle; width:= 181px; "> <font color=3D"#ffffff"> <span style=3D"color:#000000">Recipient</span> </font> </td> </tr> <tr> <td colspan=3D"3" style=3D" padding-top:0; = padding-bottom:0; padding-left:0; padding-right:0 "> <table cellspacing=3D"0" cellpadding=3D"0" style=3D" = border-spacing: 0px 0px; padding-top: 0px; padding-botto= m: 0px; padding-left: 0px; padding-right: 0px; border-= collapse: collapse; "> <tbody> <tr height=3D"10"> <td width=3D"180" height=3D"10" bgcolor=3D"#c0000= 0" style=3D" width: 180px; line-height: 10px; height: = 10px; font-size: 6px; padding-top: 0; padding-bottom: = 0; padding-left: 0; padding-right: 0; "><!--[if gte mso = 15]>&nbsp;<![endif]--></td> <td width=3D"4" height=3D"10" bgcolor=3D"#ffffff"= style=3D" width: 4px; line-height: 10px; height: 10px= ; font-size: 6px; padding-top: 0; padding-bottom: 0; = padding-left: 0; padding-right: 0; "><!--[if gte mso 15]>= &nbsp;<![endif]--></td> <td width=3D"180" height=3D"10" bgcolor=3D"#ccccc= c" style=3D" width: 180px; line-height: 10px; height: = 10px; font-size: 6px; padding-top: 0; padding-bottom: = 0; padding-left: 0; padding-right: 0; "><!--[if gte mso = 15]>&nbsp;<![endif]--></td> <td width=3D"4" height=3D"10" bgcolor=3D"#ffffff"= style=3D" width: 4px; line-height: 10px; height: 10px= ; font-size: 6px; padding-top: 0; padding-bottom: 0; = padding-left: 0; padding-right: 0; "><!--[if gte mso 15]>= &nbsp;<![endif]--></td> <td width=3D"180" height=3D"10" bgcolor=3D"#ccccc= c" style=3D" width: 180px; line-height: 10px; height: = 10px; font-size: 6px; padding-top: 0; padding-bottom: = 0; padding-left: 0; padding-right: 0; "><!--[if gte mso = 15]>&nbsp;<![endif]--></td> </tr> </tbody> </table> </td> </tr> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px= ; text-align: left; width: 181px; line-height: 20px; = font-weight: 400; padding-top: 0px; padding-left: 0px; = padding-right: 0px; padding-bottom: 0px; "> <font color=3D"#ffffff"> <span style=3D" color: #c00000; ">Unknown= To address</span> </font> </td> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px= ; text-align: center; width: 186px; line-height: 20px;= font-weight: 400; padding-top: 0px; padding-left: 0px= ; padding-right: 0px; padding-bottom: 0px; " /> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px= ; text-align: right; width: 181px; line-height: 20px; = font-weight: 400; padding-top: 0px; padding-left: 0px;= padding-right: 0px; padding-bottom: 0px; " /> </tr> </tbody> </table> </td> </tr> <tr> <td style=3D" width: 100%; padding-top: 0px; = padding-right: 10px; padding-left: 10px; "> <br /> <table style=3D" width: 100%; padding-right: 0px;= padding-left: 0px; padding-top: 0px; padding-bottom: = 0px; background-color: #f2f5fa; margin-left: 0px; "> <tbody> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 21px= ; font-weight: 500; background-color: #f2f5fa; padding= -top: 0px; padding-bottom: 0px; padding-left: 10px; pa= dding-right: 10px; ">How to Fix It</td> </tr> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 16px= ; font-weight: 400; padding-top: 0px; padding-bottom: = 6px; padding-left: 10px; padding-right: 10px; backgrou= nd-color: #f2f5fa; ">The address may be misspelled or may not exist. T= ry one or more of the following:</td> </tr> <tr> <td style=3D" padding-top: 0px; padding-b= ottom: 0px; padding-left: 0px; padding-right: 0px; b= order-spacing: 0px 0px; "> <ul style=3D" font-family: 'Segoe UI', Frutiger,= Arial, sans-serif; -ms-text-size-adjust: 100%; font-size: 16= px; font-weight: 400; margin-left: 40px; margin-bottom= : 5px; background-color: #f2f5fa; padding-top: 0px; pa= dding-bottom: 0px; padding-left: 6px; padding-right: 6px; = "> <li>Send the message again following these steps: In = Outlook, open this non-delivery report (NDR) and choose <b>Send Again</b> f= rom the Report ribbon. In Outlook on the web, select this NDR, then select = the link "<b>To send this message again, click here.</b>" Then delete and r= etype the entire recipient address. If prompted with an Auto-Complete List = suggestion don't select it. After typing the complete address, click <b>Sen= d</b>.</li> <li>Contact the recipient (by phone, for example) to = check that the address is correct.</li> <li>The recipient may have set up email forwarding to= an incorrect address. Ask them to check that any forwarding they've set up= is working correctly.</li> <li>Clear the recipient Auto-Complete List in Outlook= or Outlook on the web by following the steps in this article: <a href=3D"h= ttps://go.microsoft.com/fwlink/?LinkId=3D389363">Fix email delivery issues = for error code 5.1.1 in Office 365</a>, and then send the message again. Re= type the entire recipient address before selecting <b>Send</b>.</li> </ul> </td> </tr> </tbody> </table> </td> </tr> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa= ns-serif; -ms-text-size-adjust: 100%; font-size: 14px; = font-weight: 400; padding-top: 10px; padding-bottom: 0px; = padding-bottom: 4px; "> <br /> <em>Was this helpful? <a href=3D"https://go.microsoft.com/fwlin= k/?LinkId=3D618497">Send feedback to Microsoft</a>.</em> </td> </tr> <tr> <td style=3D" -ms-text-size-adjust: 100%; font-size= : 0px; line-height: 0px; padding-top: 0px; padding-bot= tom: 0px; "> <hr /> </td> </tr> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa= ns-serif; -ms-text-size-adjust: 100%; font-size: 21px; = font-weight: 500; "> <br />More Info for Email Admins</td> </tr> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa= ns-serif; -ms-text-size-adjust: 100%; font-size: 14px; "= > <em>Status code 554 5.4.14</em> <br /> <br />Typically this error occurs because the recipient email a= ddress is incorrect or doesn't exist at the destination domain. This can us= ually be fixed by the sender. However, sometimes the issue needs to be fixe= d by the recipient or the recipient's email admin. If the steps in the <b>H= ow to Fix It</b> section above don't fix the problem, and you're the email = admin for the recipient, try one or more of the following:<br /><br /><b>Th= e email address exists and is correct</b> - Confirm that the recipient addr= ess exists, is correct, and is accepting messages.<br /><br /><b>Synchroniz= e your directories</b> - If you have a hybrid environment and are using dir= ectory synchronization make sure the recipient's email address is synced co= rrectly in both Office 365 and in your on-premises directory.<br /><br /><b= >Errant forwarding rule</b> - Check for forwarding rules that aren't behavi= ng as expected. A forwarding rule can be configured by an admin via mail fl= ow rules or mailbox forwarding address settings, or by the recipient via th= e Inbox Rules feature.<br /><br /><b>Mail flow settings and MX records are = not correct</b> - Misconfigured mail flow settings or MX records can cause = this error. Check your Office 365 mail flow settings to make sure your doma= in and any mail flow connectors are set up correctly. Also, work with your = domain registrar to make sure the MX records for your domain are configured= correctly.<br /><br /><b>Mail loop detected</b> - This error also indicate= s that the receiving organization's email settings are misconfigured, creat= ing a mail loop when a message is sent to an address that isn't found in th= eir directory. This usually won't disrupt mail flow for recipients that act= ually exist, but the recipient's email admin should fix the misconfiguratio= n to reduce the chance of any other mail flow issues. A common cause for th= is loop is that the recipient's domain is configured as "Internal Relay" wh= en it should be "Authoritative." Another common cause for the loop is that = both the sender and recipient are part of the same organization, but the se= nder's mailbox is hosted by Office 365, while the recipient's mailbox is ho= sted on-premises, and an outbound connector from Office 365 to the on-premi= ses email servers is missing or misconfigured. To fix this, the recipient's= email admin should create a correctly configured outbound connector in Off= ice 365 to route the message to the on-premises mailbox.<br /><br />For mor= e information and tips to fix this problem, see <a href=3D"https://go.micro= soft.com/fwlink/?LinkId=3D397497">Fix email delivery issues for error code = 5.4.14 in Office 365</a>.<br /><br /></td> </tr> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa= ns-serif; -ms-text-size-adjust: 100%; font-size: 17px; = font-weight: 500; ">Original Message Details</td> </tr> <tr> <td style=3D" font-size: 14px; line-height: 20px; = font-family: 'Segoe UI', Frutiger, Arial, sans-serif; -ms-text= -size-adjust: 100%; font-weight: 500; "> <table style=3D" width: 100%; border-collapse: co= llapse; margin-left: 10px; "> <tbody> <tr> <td valign=3D"top" style=3D" font-family: 'Segoe U= I', Frutiger, Arial, sans-serif; font-size: 14px; -ms-text-si= ze-adjust: 100%; white-space: nowrap; font-weight: 500; = width: 140px; ">Created Date:</td> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px= ; font-weight: 400; ">1/12/2024 1:34:39 PM</td> </tr> <tr> <td valign=3D"top" style=3D" font-family: 'Segoe U= I', Frutiger, Arial, sans-serif; font-size: 14px; -ms-text-si= ze-adjust: 100%; white-space: nowrap; font-weight: 500; = width: 140px; ">Sender Address:</td> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px= ; font-weight: 400; ">dev@ebaarchitects.org</td> </tr> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; font-size: 14px; -ms-text-size-adjust: 100%= ; white-space: nowrap; font-weight: 500; width: 140px;= ">Recipient Address:</td> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px= ; font-weight: 400; ">support@31philliplim.com</td> </tr> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; font-size: 14px; -ms-text-size-adjust: 100%= ; white-space: nowrap; font-weight: 500; width: 140px;= ">Subject:</td> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px= ; font-weight: 400; ">Perplexed by a strange charge on my credi= t card linked to your Shopify store</td> </tr> </tbody> </table> </td> </tr> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa= ns-serif; -ms-text-size-adjust: 100%; font-size: 17px; = font-weight: 500; "> <br />Error Details</td> </tr> <tr> <td style=3D" font-size: 14px; line-height: 20px; = font-family: 'Segoe UI', Frutiger, Arial, sans-serif; -ms-text= -size-adjust: 100%; font-weight: 500; "> <table style=3D" width: 100%; border-collapse: co= llapse; margin-left: 10px; "> <tbody> <tr> <td valign=3D"top" style=3D" font-family: 'Segoe U= I', Frutiger, Arial, sans-serif; font-size: 14px; -ms-text-si= ze-adjust: 100%; white-space: nowrap; font-weight: 500; = width: 140px; ">Error:</td> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px= ; font-weight: 400; "> <em>554 5.4.14 Hop count exceeded - possible mail loop = ATTR34 [BL02EPF0001A0FB.namprd03.prod.outlook.com 2024-01-12T13:36:44.028Z = 08DC10E9D22EB1AF]</em> </td> </tr> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; font-size: 14px; -ms-text-size-adjust: 100%= ; white-space: nowrap; font-weight: 500; width: 140px;= ">Message rejected by:</td> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px= ; font-weight: 400; ">BL02EPF0001A0FB.mail.protection.outlook.c= om</td> </tr> </tbody> </table> </td> </tr> <tr> <td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa= ns-serif; -ms-text-size-adjust: 100%; font-size: 17px; = font-weight: 500; "> <br />Notification Details</td> </tr> <tr> <td style=3D" font-size: 14px; line-height: 20px; = font-family: 'Segoe UI', Frutiger, Arial, sans-serif; -ms-text= -size-adjust: 100%; font-weight: 500; "> <table style=3D" width: 100%; border-collapse: co= llapse; margin-left: 10px; "> <tbody> <tr> <td valign=3D"top" style=3D" font-family: 'Segoe U= I', Frutiger, Arial, sans-serif; font-size: 14px; -ms-text-si= ze-adjust: 100%; white-space: nowrap; font-weight: 500; = width: 140px; ">Sent by:</td> <td style=3D" font-family: 'Segoe UI', Frutiger, A= rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px= ; font-weight: 400; "> <em>IA1PR11MB7293.namprd11.prod.outlook.com</em> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <br /> <table style=3D"width: 880px;" cellspacing=3D"0"> <tr> <td colspan=3D"6" style=3D" padding-top: 4px; border-= bottom: 1px solid #999999; padding-bottom: 4px; line-height: = 120%; font-size: 17px; font-family: 'Segoe UI', Frutiger, Ari= al, sans-serif; -ms-text-size-adjust: 100%; font-weight: 500;= ">Message Hops</td> </tr> <tr> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; background-color: #f2f5fa; border-bottom: 1p= x solid #999999; white-space: nowrap; padding: 8px; ">HO= P</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; background-color: #f2f5fa; border-bottom: 1p= x solid #999999; white-space: nowrap; padding: 8px; wi= dth: 80px; ">TIME (UTC)</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; background-color: #f2f5fa; border-bottom: 1p= x solid #999999; white-space: nowrap; padding: 8px; ">FR= OM</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; background-color: #f2f5fa; border-bottom: 1p= x solid #999999; white-space: nowrap; padding: 8px; ">TO= </td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; background-color: #f2f5fa; border-bottom: 1p= x solid #999999; white-space: nowrap; padding: 8px; ">WI= TH</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; background-color: #f2f5fa; border-bottom: 1p= x solid #999999; white-space: nowrap; padding: 8px; ">RE= LAY TIME</td> </tr> <tr> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: center; ">1</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; width: 80px; ">1/12/2024<br />1:36= :25 PM</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">186-88-22-120.genericrev.cantv.net</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">server237.web-hosting.com</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">esmtpsa (TLS1.2) tls TLS_ECDHE_RSA_WIT= H_AES_256_GCM_SHA384 (Exim 4.96.1) (envelope-from &lt;dev@ebaarchitects.org= &gt;)</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">1&nbsp;min, 46&nbsp;sec</td> </tr> <tr> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: center; ">2</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; width: 80px; ">1/12/2024<br />1:36= :27 PM</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">server237-2.web-hosting.com</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">DM6NAM12FT097.mail.protection.outlook.c= om</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">Microsoft SMTP Server (version=3DTLS1_2= , cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">2&nbsp;sec</td> </tr> <tr> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: center; ">3</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; width: 80px; ">1/12/2024<br />1:36= :27 PM</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">DM6NAM12FT097.eop-nam12.prod.protection= .outlook.com</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">DM6PR21CA0023.outlook.office365.com</td= > <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">Microsoft SMTP Server (version=3DTLS1_2= , cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">*</td> </tr> <tr> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: center; ">4</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; width: 80px; ">1/12/2024<br />1:36= :27 PM</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">DM6PR21CA0023.namprd21.prod.outlook.com= </td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">SJ0PR11MB8294.namprd11.prod.outlook.com= </td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">Microsoft SMTP Server (version=3DTLS1_2= , cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">*</td> </tr> <tr> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: center; ">5</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; width: 80px; ">1/12/2024<br />1:36= :31 PM</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">NAM10-MW2-obe.outbound.protection.outlo= ok.com</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">MW2NAM12FT090.mail.protection.outlook.c= om</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">Microsoft SMTP Server (version=3DTLS1_2= , cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">4&nbsp;sec</td> </tr> <tr> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: center; ">6</td> <td style=3D" font-size: 12px; 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border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">DM6PR06CA0013.outlook.office365.com</td= > <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">Microsoft SMTP Server (version=3DTLS1_2= , cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: left; ">1&nbsp;sec</td> </tr> <tr> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; padding: 8= px; text-align: center; ">10</td> <td style=3D" font-size: 12px; font-family: 'Segoe UI= ', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f= ont-weight: 500; border-bottom: 1px solid #999999; 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X-OriginatorOrg: 31PL.onmicrosoft.com X-MS-Exchange-CrossTenant-OriginalArrivalTime: 12 Jan 2024 13:36:37.6140 (UTC) X-MS-Exchange-CrossTenant-Network-Message-Id: d22c8b70-ecb5-48b2-f28f-08dc13738087 X-MS-Exchange-CrossTenant-Id: 9d85f829-3fbb-4636-af42-e59a2e6ac3b2 X-MS-Exchange-CrossTenant-AuthSource: DM6NAM12FT107.eop-nam12.prod.protection.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Anonymous X-MS-Exchange-CrossTenant-FromEntityHeader: Internet X-MS-Exchange-Transport-CrossTenantHeadersStamped: IA1PR11MB7293 --a10b42cffc3817ccef450cb14581b44b9b16 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hello, I am writing to discuss a unexpected billing from my bank account, which = has been traced back to a transaction at your Shopify online shop. I have= already contacted Shopify directly, and they confirmed that this withdra= wal was linked to your service. This event has caused me alarm, as I have no recollection of engaging in = any purchases at your site. I've initiated a challenge with my card issue= r and would appreciate your cooperation in providing details about this d= ebit, especially the purchase reference. I have gathered adequate evidence, including bank statements, to substant= iate my claim. I look forward to your swift response on this matter. --a10b42cffc3817ccef450cb14581b44b9b16 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable <html> <head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"> </head> <body bgColor=3D"#ffffff"> <div align=3Dleft><font size=3D2 face=3DArial>Hello,</font></div> <div>&nbsp;</div> <div align=3Dleft><font size=3D2 face=3DArial>I am writing to discuss a u= nexpected billing from my bank account, which has been traced back to a t= ransaction at your Shopify online shop. I have already contacted Shopify = directly, and they confirmed that this withdrawal was linked to your serv= ice.</font></div> <div>&nbsp;</div> <div align=3Dleft><font size=3D2 face=3DArial>This event has caused me al= arm, as I have no recollection of engaging in any purchases at your site.= I've initiated a challenge with my card issuer and would appreciate your= cooperation in providing details about this debit, especially the purcha= se reference.</font></div> <div>&nbsp;</div> <div align=3Dleft><font size=3D2 face=3DArial>I have gathered adequate ev= idence, including bank statements, to substantiate my claim.</font></div> <div>&nbsp;</div> <div align=3Dleft><font size=3D2 face=3DArial>I look forward to your swif= t response on this matter.</font></div></body></html> --a10b42cffc3817ccef450cb14581b44b9b16-- --825ad39e-02a1-453c-980f-25297630e4f5--